Conceptualizing Interactivity on Social Media and Exploring the Effects of Interactivity on Consumers’ Engagement with Online Social-Interactions

Fei Qiao 1 *

More Detail


With the rapid acceptance of using social media to achieve interactive engagement come varied opportunities for businesses to communicate with their customers and clients. Through an analysis of McDonald’s “Our Food, Your Questions” campaign on social media platforms, our aim for the present study is two-fold. First, we conceptualize interactivity on the content-community level of social media on a continuum from low- to middle- to high-order, and we distinguish between medium-based interactivity, conversation-based interactivity, and process-based interactivity. Second, we examine the effects of these interactive strategies on users. The results show that conversation-based interactivity generates greater participation as well as emotional and social-engagement than does medium-based interactivity. Additionally, process-based interactivity produces more positive, emotional-social engagement than do either conversation-based interactivity or medium-based interactivity. We conclude by discussing the theoretical and practical implications for advancing our knowledge of interactivity on social media and marketing practices.


interactivity conceptualization medium-based interactivity process-based interactivity conservation-based interactivity social-interactivity content-community level of social media


This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

Article Type: Research Article

Online Journal of Communication and Media Technologies, Volume 9, Issue 3, July 2019, Article No: e201913

Published Online: 14 May 2019

Article Views: 2259

Article Downloads: 1439

Open Access References How to Cite This Article