KM Practice in Malaysia Community College: KMS to Support KM Framework

Knowledge Management (KM) is a new concept, especially in a community college environment, where knowledge has yet been captured, collaborated and managed systematically. Realizing the value and importance of KM approach, the researcher attempted to identify several goals to be achieved to provide for a viable KM framework that will support the current activities of knowledge transfer and sharing in a community college environment. Five different techniques were used including observation, small talk, interview, field notes & survey and experimental. Yet this study also covered the KMS development for CMS technology as stated in the framework. This study focuses how to create a framework that works for community colleges since they are looked upon as the lifelong learning and training center in the country. The finding has shown that the KMS (prototype) makes the KM framework visible and possible to be implemented in Malaysia community colleges. Coinciding community colleges act as agents for the Malaysian government to develop the local communities’ socioeconomic through knowledge transfer and knowledge sharing and also as a part of the higher learning institution.


A. Enablers extracted from the Success KMS Model derived Delone and McLean's IS
Success Model by Joel L Feliciano (2006) Joel L has discussed the enablers of the success of a KMS model. Enabler mean something that causes something else is likely to occur, or more effective. He stressed technical and organizational factors that make some of the functions of the KMS. For technical enabler, he said, there were several more enablers for driving under the knowledgeable workers to interact with the KMS such as scalable, the ability of a system to measure from the local level to organization levels. Uniqueness of the system must be measured to meet the needs of the organization also the model touched on taxonomy of knowledge.
Then adaptable, the system should be able to incorporate new technologies discussed about the blog and mobile usage. Next, transparency, the system must be transparent to the worker.
Furthermore, dependable to get the confidence of worker to use the system frequently, the interface of the system or the crucial aspect is to get the worker's contribution. Moreover, personalization, the KMS should make compatible to review the knowledge exists on a particular subject, providing a platform for smart system to have the power to recommend other destinations of knowledge sources.
Another part is organizational enablers. Resource allocationtime allocate and monetary resources. Then sharing -policies and culture, corporate culture plays an important role in determining if k-worker is going to share knowledge or not. Evaluation, also a part of enabler, such as annual evaluation, will help the evaluation of k-worker and the organization to determine how much the system is being used and how much they help. The next is trainingcrucial to knowledge generation and KM in general. Lastly, Business alignmentsthe process of the organization need to be matched by the system, as well as the strategic plan for the organization.      comments were received from Participants enrolled in the prototype. One participant pointed out that "This tool is useful to me because you have a lot of important information in one place instead of searching through pages and pages to get what you want. It saves time and effort as well." Another Participant said that "Some of the things that I really liked were the fact that you were able to post screen shots giving a clear idea of what the steps were. I also loved the fact that it was possible to add comments in case a question arose." In addition to the use of these useful posts for assignments, it was interesting that the participants still requested more information and tips from the instructor regarding the project assignments.

D. Knowledge Management System (KMS) Prototype for CMS
Hence, a survey was conducted and a questionnaire is randomly distributed by using the online. The items were divided into four categories creation, organization, distribution and search. Researchers agreed these elements are crucial for the knowledge and information visualization for the KMS. The survey was responded by 83 candidates as target including the staffs, local communities and alliances. By using rating style, the researchers build the items based on 5 values. The value 2 corresponds to "very little" improvement, 3 to "moderate" and 4 to "high" improvement. The full scale reaches from 1 ("worse") to 5 ("very high"). The result has shown by the table 2.

Conclusion
Firstly, the researchers identify community colleges as the center to socioeconomic development with strong links to the government, coordinated by a management, which actively supports the technology and knowledge transfer and provides communities with facilities and services. They attract, mainly local communities, who expect benefits and synergies from the college community existence. These co-operations between community colleges and local community are depicted in different ways, through formal or informal linkages and through human resources based issues. Additionally, the social and physical structure influences the performance and the style of work in community colleges